The type of personal information that we collect and hold about you depends on the type of dealings that you have with us.
For example, in order to process a request or enquiry from you, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and a method of payment.
Methods of collection
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
We collect personal information in a number of ways, including:
The main purposes for which we collect, hold, use and disclose personal information are:
Where we have your express or implied consent, or where we are otherwise permitted by law, we may contact you with information about our products and the services on the Site. You can opt out of receiving these communications at any time, by using the unsubscribe facility that we include in our commercial electronic messages (i.e., email) to opt out of receiving those messages.
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a valid, legally-compliant request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.
We hold personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises. We take reasonable steps to:
We implement a range of physical and electronic security measures to protect the personal information that we hold, including:
While Island Bruny Management Services strives to protect the personal information and privacy of users of the Site, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.
While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below. However, we may charge for providing access to this information and we may refuse access where the Act allows us to do so.
We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 2001
Phone: 1300 363 992
Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information:
Island Bruny Management Services
Suite3, Level 2
1 Little Collins St
Melbourne Vic 3000